Job Description
Join our dynamic team at Grand Bay Hotel and launch your hospitality career in the heart of Oakland! As a Front Desk Agent, you'll be the welcoming face of our premium hotel, delivering exceptional guest experiences while growing your professional skills in a supportive environment. We provide comprehensive training, career advancement opportunities, and a vibrant workplace culture.
Perfect for career changers and recent graduates, this role offers competitive compensation, flexible scheduling, and the chance to build lasting relationships with both guests and colleagues. Discover why Oakland's hospitality leaders choose Grand Bay for talent development.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing systems with precision
- Resolve guest inquiries and concerns promptly using problem-solving techniques
- Coordinate housekeeping, maintenance, and security teams for seamless operations
- Process payments and maintain accurate guest records and financial transactions
- Uphold brand standards through attentive service and attention to detail
- Collaborate with cross-departmental teams to ensure guest satisfaction
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Basic computer literacy and proficiency with reservation systems
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong organizational skills and attention to detail
- Positive attitude with a passion for customer service
- Flexibility to work evenings, weekends, and holidays