Job Description
Join the vibrant hospitality scene in New Orleans as a Front Desk Agent at Grand Orleans Hospitality Group! No prior experience is neededâwe provide comprehensive training to launch your career in customer service excellence. Our premium downtown hotel offers a dynamic work environment where you'll be the first point of contact for guests from around the world. If you're passionate about creating memorable experiences and thrive in fast-paced settings, this is your opportunity to grow with an industry leader.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using our property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Handle guest complaints and resolve issues promptly to maintain satisfaction scores
- Process payments and manage cash drawer duties accurately
- Act as a local tourism resource, recommending attractions and transportation options
- Maintain a clean, organized front desk area at all times
Qualifications
- High school diploma or equivalent (GED)
- Zero hospitality experience requiredâtraining provided!
- Proficiency in basic computer applications (email, Microsoft Office)
- Outstanding verbal communication and interpersonal skills
- Ability to multitask in a high-energy environment
- Flexibility to work evenings, weekends, and holidays
- Valid Louisiana driver's license (preferred for local errands)
- Positive attitude with a genuine desire to help others