Job Description
Are you looking for an exciting entry-level opportunity in the hospitality industry? The Portland Grand Hotel is seeking a dynamic and welcoming Front Desk Agent to join our prestigious team. We pride ourselves on providing exceptional guest experiences and are looking for individuals who are passionate about service.
As the first point of contact for our guests, you will set the tone for their entire stay. We offer comprehensive training for entry-level candidates, so no prior experience is required—just a great attitude and a willingness to learn.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Employee discount on hotel stays
- Career growth opportunities in a luxury setting
- Supportive and team-oriented work environment
Responsibilities
- Greets guests warmly upon arrival and check-in/out in a professional and timely manner.
- Operates the hotel’s property management system to manage reservations and guest information.
- Answers and directs phone calls to the appropriate departments or takes detailed messages.
- Assists with concierge services, including local recommendations and directions.
- Manages the front desk cash drawer and processes various payment methods accurately.
- Maintains a tidy and organized reception area to ensure a welcoming atmosphere.
- Handles guest inquiries and complaints with patience and efficiency.
Qualifications
- High school diploma or GED required; hospitality or customer service experience is a plus but not mandatory for entry-level applicants.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with diverse guests.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to stand for extended periods and lift light objects.
- Flexibility to work various shifts, including weekends and holidays.