Job Description
Join our award-winning hospitality team as a Weekend Front Desk Agent at Grand Hotel Oakland! We're seeking charismatic professionals to deliver exceptional guest experiences during high-demand weekend shifts. This role offers competitive compensation, flexible scheduling, and growth opportunities in a luxury downtown setting. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage cash handling, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Execute upselling strategies for room upgrades and premium services
- Maintain security protocols for guest safety and property protection
- Update guest profiles and preferences in property management systems
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and problem-solving abilities
- Ability to work weekends, holidays, and flexible hours
- Valid California driver's license (for occasional errands)
- Basic knowledge of Oakland attractions and transportation options
- High school diploma or equivalent; hospitality certification preferred