Job Description
Are you passionate about creating unforgettable guest experiences? Grand Horizon Hotels is seeking a dynamic and friendly Front Desk Agent to join our award-winning team in the heart of San Diego.
As an entry-level hospitality role, we provide comprehensive training to help you thrive in the industry. If you have a warm personality, a knack for problem-solving, and a desire to grow your career in luxury hospitality, we want to meet you!
Why Join Us?
- Competitive Pay: $16.00 - $20.00 per hour.
- Flexible Scheduling: Work-life balance is our priority.
- Professional Growth: Clear pathways to management and specialized roles.
- Perks: Employee discounts on dining and spa services.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression of our brand.
- Check-In/Out: Process guest registrations efficiently using our Property Management System (PMS).
- Communication: Answer incoming calls, manage emails, and respond to guest inquiries promptly and professionally.
- Problem Solving: Handle guest complaints or special requests with a solution-oriented mindset to ensure 100% guest satisfaction.
- Security: Monitor hotel premises to ensure the safety and security of all guests and staff.
- Housekeeping Liaison: Coordinate with housekeeping staff to ensure guest rooms are clean, tidy, and ready for occupancy.
- Revenue Management: Upsell room rates and promote hotel amenities to maximize revenue.
Qualifications
- Experience: No prior experience required; we provide on-the-job training for enthusiastic candidates.
- Attitude: A friendly, outgoing, and service-oriented personality is essential.
- Skills: Strong verbal communication skills and the ability to multi-task in a fast-paced environment.
- Tech Savvy: Basic computer literacy and familiarity with hotel software is a plus but not mandatory.
- Availability: Must be available to work weekends, holidays, and evenings as needed.
- Language: Bilingual English/Spanish is highly preferred.