Job Description
Welcome to The Westin Nashville, where we pride ourselves on delivering exceptional guest experiences in the heart of Music City. We are currently seeking a motivated and friendly Front Desk Agent to join our dynamic team. This is an entry-level opportunity perfect for individuals looking to launch a career in the hospitality industry.
As the first point of contact for our guests, you will play a crucial role in setting the tone for their stay. We offer a supportive environment, comprehensive training, and opportunities for growth within our luxury hotel.
Responsibilities
- Perform efficient check-in and check-out procedures for guests using our property management system.
- Greet guests warmly upon arrival and assist with any inquiries regarding local attractions, dining, and events.
- Manage incoming phone calls, emails, and reservations with professionalism and accuracy.
- Resolve guest complaints and issues in a timely manner to ensure high levels of customer satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions securely.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent; previous hospitality experience is a plus but not required for entry-level candidates.
- Excellent verbal communication and interpersonal skills.
- Basic computer literacy and ability to learn property management software quickly.
- A professional appearance and a friendly, welcoming demeanor.
- Ability to work flexible hours, including weekends and holidays.
- Strong attention to detail and organizational skills.