Job Description
Are you looking to launch a rewarding career in the vibrant heart of New York City? We are seeking enthusiastic, service-oriented individuals to join our dynamic Front Office team. This is an excellent entry-level opportunity for those looking to grow within the luxury hospitality industry.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is memorable from the moment they arrive. We provide comprehensive training, so no prior experience is required—just a great attitude and a willingness to learn.
Why Join Us?
- Competitive hourly wage starting at $20.00.
- Health, dental, and vision insurance for full-time employees.
- Employee discount on dining and hotel services.
- Clear career progression pathways into Hotel Management.
Responsibilities
- Provide warm, professional, and efficient check-in and check-out services for all guests.
- Answer guest inquiries regarding hotel facilities, local attractions, and services promptly.
- Handle guest complaints or concerns with empathy and escalate issues to supervisors when necessary.
- Manage room keys, folios, and billing information accurately.
- Assist with concierge requests and coordinate with housekeeping and maintenance teams.
- Maintain a high standard of cleanliness and organization in the front desk area.
- Uphold all hotel policies and safety procedures at all times.
Qualifications
- High school diploma or GED equivalent required.
- No prior hospitality experience is necessary; training is provided.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency with standard computer software and POS systems.
- A positive attitude and a genuine passion for helping others.