Job Description
Are you a people person looking for a rewarding career in the heart of Dallas? Horizon Hospitality Solutions is currently seeking a dedicated Front Desk Agent to join our growing team. We are proud to offer entry-level positions for individuals with a positive attitude and a passion for hospitality. No prior experience is necessary—we provide comprehensive training to help you succeed. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring our clients feel valued from the moment they arrive.
We are looking for a self-motivated individual who thrives in a dynamic environment and is ready to start their professional journey with us today.
Responsibilities
- Guest Relations: Greet and welcome guests with a warm, professional demeanor, ensuring a smooth check-in and check-out process.
- Operational Support: Manage the front desk operations, including answering multi-line phones, managing emails, and directing visitors.
- Administrative Duties: Process reservations, update guest profiles in our property management system, and handle cash handling or POS transactions accurately.
- Visual Presentation: Maintain the cleanliness, organization, and professional appearance of the reception area and common spaces.
- Communication: Relay important messages to staff members and respond to guest inquiries promptly and courteously.
- Problem Solving: Address guest concerns or complaints in a calm, empathetic, and solution-oriented manner.
Qualifications
- Attitude: A friendly, outgoing personality with a genuine desire to help others succeed.
- Communication: Strong verbal communication skills with the ability to listen actively and convey information clearly.
- Professionalism: Adherence to professional grooming standards and a neat appearance.
- Computer Skills: Basic proficiency with computers and familiarity with Microsoft Office Suite or similar software.
- Reliability: Punctuality and the ability to work flexible shifts, including weekends and holidays.
- Experience: No prior experience required. We value potential and train the right candidates.