Job Description
Join our award-winning team at the Grand Beach Hotel Miami, where hospitality meets excellence! We're seeking a charismatic Front Desk Agent to deliver world-class guest experiences in our vibrant South Beach location. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of Miami's most dynamic hospitality environments.
As the first point of contact for our international clientele, you'll embody our brand's commitment to luxury service while managing front desk operations with precision and warmth. If you thrive in fast-paced settings, possess exceptional communication skills, and are passionate about creating memorable guest moments, we invite you to apply today.
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and manage cash drawer operations according to company policies
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Upsell hotel amenities and services to enhance guest experience and revenue
- Execute daily front desk opening/closing procedures including shift handovers
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 2 years front desk experience in luxury hotel environment
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication skills in English; Spanish fluency highly desirable
- Ability to multitask in high-pressure situations while maintaining composure
- Valid Florida driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished customer service demeanor
- Basic knowledge of Miami tourism attractions and transportation