Job Description
Join our award-winning luxury hotel in the heart of San Jose! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at one of California's premier hospitality destinations. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservations, room assignments, and rate adjustments
- Resolve guest inquiries and complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with VIP guest experiences and special requests
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Fluency in English; Spanish proficiency highly valued
- Knowledge of San Jose attractions and services
- Professional appearance and customer-focused mindset