Job Description
Are you a welcoming personality ready to start a rewarding career in hospitality? The El Paso Grand Hotel is currently seeking a dedicated Full-Time Front Desk Agent to join our premium team. Located in the heart of El Paso, Texas, we pride ourselves on exceptional guest experiences and a vibrant work culture.
In this role, you will be the first point of contact for our guests, ensuring their stay is seamless, comfortable, and memorable. If you are looking for a stable position with growth opportunities in a top-tier hospitality environment, we want to meet you.
Responsibilities
- Check guests in and out efficiently, verifying identification and payment methods.
- Manage phone inquiries and emails with a professional and friendly demeanor.
- Handle guest requests, complaints, and special arrangements to ensure 100% guest satisfaction.
- Monitor the front desk area for security and safety, ensuring the lobby is tidy and organized.
- Assist with administrative tasks, including filing and maintaining guest records.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous experience as a Front Desk Agent or in a similar customer service role is preferred.
- High school diploma or GED required.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS).
- Strong communication skills and a warm, welcoming attitude.
- Ability to work flexible hours, including weekends and holidays.
- Fluency in English is required.