Job Description
Launch your hospitality career with Grand Hotel Louisville! We're seeking energetic, customer-focused individuals to join our award-winning team as Front Desk Agents. This entry-level position offers comprehensive training and growth opportunities in a luxury downtown environment. If you're passionate about creating memorable guest experiences and want to develop essential hospitality skills, we want to hear from you!
Our Front Desk Agents are the heartbeat of our hotel, serving as the first point of contact for our guests. You'll handle check-ins, manage reservations, and resolve inquiries with professionalism and warmth. We provide competitive benefits, including health insurance, paid time off, and tuition assistance for career advancement.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations using property management systems
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform daily front desk administrative tasks
- Uphold brand standards and service excellence
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and tech-savviness
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude
- Valid driver's license (if required for errands)