Job Description
Welcome to The Westin San Diego Gaslamp Quarter, where luxury meets the vibrant energy of the city. We are currently seeking a dedicated and charismatic Front Desk Agent to join our world-class hospitality team.
In this role, you will be the face of our hotel, ensuring every guest has a seamless and memorable stay. We pride ourselves on exceptional service, and we are looking for someone who shares our passion for excellence. If you are an experienced hospitality professional ready to take the next step in your career, we want to meet you.
Join us in the heart of San Diego and enjoy a dynamic work environment with competitive benefits and growth opportunities.
Responsibilities
- Greet and check-in guests in a timely and professional manner, ensuring a welcoming atmosphere.
- Manage reservations and room assignments using the Opera Property Management System.
- Handle guest inquiries via phone, email, and in person, resolving any issues promptly.
- Assist with concierge requests, including restaurant reservations and local transportation.
- Maintain a clean and organized front desk area and lobby.
- Process payments and handle guest folios accurately.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience as a Front Desk Agent or in a similar customer service role preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in MS Office and hotel PMS software (e.g., Opera, Micros).
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.