Job Description
Join our award-winning downtown Portland hotel as a Front Desk Agent and enjoy weekly pay with flexible shift schedules! We're seeking energetic professionals who thrive in fast-paced environments to deliver exceptional guest experiences. As a key member of our hospitality team, you'll handle check-ins, manage reservations, and resolve inquiries while showcasing Portland's vibrant culture. Enjoy competitive hourly wages, comprehensive benefits, and opportunities for career advancement in one of America's most livable cities.
Responsibilities
- Efficiently manage guest check-in/out processes using hotel management systems
- Handle reservation inquiries, modifications, and cancellations with precision
- Process payments and manage cash drawer operations accurately
- Resolve guest concerns promptly while maintaining service excellence
- Coordinate with housekeeping, valet, and security teams
- Update guest profiles and maintain accurate records
- Provide local recommendations to enhance guest experiences
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel software (Opera, Fidelio, etc.)
- Strong multitasking abilities in high-pressure situations
- Exceptional communication and conflict resolution skills
- Flexible availability for evening/weekend/holiday shifts
- Basic knowledge of Portland attractions and transportation