Job Description
Join our award-winning hospitality team at Grand Plaza Hotel & Suites as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and value teamwork. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in San Jose's vibrant downtown district.
Responsibilities
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, resolve complaints, and provide personalized recommendations
- Monitor room status and coordinate with housekeeping for seamless operations
- Process payments, manage cash handling, and maintain accurate financial records
- Schedule and manage daily staff assignments across all shifts
- Ensure compliance with safety and security protocols
- Train new team members on front desk procedures
- Collaborate with concierge and maintenance teams to enhance guest satisfaction
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera, Fosse, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Valid California driver's license (for airport shuttle duties)
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent; hospitality degree preferred