Job Description
Join our award-winning hospitality team at Grand Horizon Hotel, where exceptional service meets Southwestern charm. We're seeking passionate Front Desk Agents to create unforgettable experiences for our international guests. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in El Paso's premier luxury destination.
Why Work With Us?
- Comprehensive health benefits after 60 days
- Employee discounts on dining and accommodations
- Tuition reimbursement programs
- Recognition initiatives for outstanding performance
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, inquiries, and special requests via phone/in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Utilize Opera property management system for all operations
- Resolve guest complaints promptly and professionally
- Execute upselling strategies for room upgrades and amenities
- Maintain security and confidentiality of guest information
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Fluency in English and Spanish (bilingual required)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Texas driver's license with clean record
- High school diploma or equivalent (hospitality degree preferred)
- Basic knowledge of El Paso attractions and local services