Job Description
Join our award-winning hospitality team at Grand Hotel Louisville! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences in our downtown luxury property. As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. This entry-level position offers comprehensive training and career growth opportunities within our expanding portfolio of premium hotels.
Our ideal candidates thrive in fast-paced environments, possess exceptional communication skills, and share our passion for delivering 5-star service. Enjoy competitive compensation, complimentary hotel stays, and a supportive team culture that values your contributions. Apply today to start your journey in Louisville's vibrant hospitality scene!
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Handle reservation inquiries and modifications using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and valet departments
- Provide local recommendations and assist with guest requests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (Hospitality certification preferred)
- 0-2 years customer service or hospitality experience
- Proficiency with Microsoft Office and property management software
- Exceptional verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and professional appearance