Job Description
Join our award-winning team at Grand Plaza Miami, where luxury meets hospitality! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of South Beach. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive benefits, career growth opportunities, and a vibrant work environment in one of the world's most dynamic cities.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Utilize hotel management systems (Opera) for seamless operations
- Upsell premium amenities and services to enhance guest satisfaction
- Handle emergency situations calmly and per hotel protocols
- Maintain detailed records of guest preferences and feedback
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Fluency in English; Spanish proficiency highly valued
- Valid Florida driver's license and clean driving record
- Knowledge of Miami tourism attractions and transportation
- Proven ability to multitask in high-pressure environments