Job Description
Join our award-winning downtown San Jose hotel and enjoy daily pay options! As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service while handling reservations, check-ins, and guest inquiries. This full-time role includes competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Silicon Valley. Our team thrives in a fast-paced environment where your hospitality skills directly impact guest satisfaction and repeat business.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Process reservations and room assignments using hotel management software
- Resolve guest inquiries and complaints with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash handling procedures
- Maintain accurate guest records and billing information
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, RoomMaster)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid California driver's license (if driving required)
- Spanish language proficiency highly preferred
- High school diploma or equivalent required