Job Description
Join our award-winning luxury hotel team in the heart of Atlanta! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our newly renovated downtown property. This is an immediate opportunity for career growth with competitive benefits, flexible scheduling, and a vibrant work culture. Perfect for hospitality professionals who thrive in fast-paced environments and value teamwork.
Why Join Us?
- Comprehensive benefits package including health insurance
- Opportunities for advancement within our hotel group
- Discounted hotel stays worldwide
- Recognition programs for outstanding performance
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modify bookings using PMS systems
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and concierge services
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Positive attitude and professional appearance
- High school diploma or equivalent required