Job Description
Are you a welcoming face ready to make a lasting impression? Grand Luxe Hospitality Group is seeking a highly motivated and professional Front Desk Agent to join our prestigious team in the heart of New York City. We are currently offering immediate hire opportunities for candidates who are ready to start their journey with us immediately.
In this role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience. We pride ourselves on exceptional service and are looking for someone who embodies our values of hospitality, efficiency, and warmth.
Why Join Us?
- Immediate start available.
- Competitive hourly wage ($20 - $25/hr).
- Comprehensive benefits package.
- Employee discounts on stays.
Don't miss this chance to advance your career in luxury hospitality. Apply today!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently using property management software.
- Answer incoming calls and emails promptly, addressing inquiries regarding rooms, amenities, and local attractions.
- Handle guest requests and complaints with professionalism and escalate issues to management when necessary.
- Maintain a clean and organized front desk and lobby area at all times.
- Process payments and verify billing information accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED required; hospitality or customer service experience preferred.
- Previous experience as a Front Desk Agent or Receptionist is a plus but not mandatory for immediate hires.
- Strong verbal communication and interpersonal skills.
- Proficiency with computers and Property Management Systems (PMS).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A friendly, professional demeanor with a genuine passion for helping others.