Job Description
Join our award-winning hospitality team at Grand Hotel San Jose, where exceptional service meets Silicon Valley innovation. We're seeking a charismatic Front Desk Agent to be the first point of contact for our distinguished international guests. This role offers competitive compensation, comprehensive benefits, and growth opportunities within a luxury hotel environment. If you thrive in fast-paced settings and possess a passion for creating memorable guest experiences, apply today to become part of San Jose's premier hospitality destination.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using de-escalation techniques
- Coordinate with housekeeping, valet, and maintenance teams for seamless operations
- Maintain accurate guest records in property management systems
- Upsell hotel amenities, dining packages, and local attractions
- Process payments and manage cash drawer reconciliation
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Valid California driver's license with clean driving record (required for valet coordination)
- Spanish fluency strongly preferred
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of San Jose attractions and transportation