Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our downtown Omaha location. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth potential. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries. Perfect for energetic individuals who thrive in fast-paced environments!
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain lobby area cleanliness and professional appearance
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and services
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required