Job Description
Launch your hospitality career with Grand Harbor Inn! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our Baltimore waterfront location. No prior experience required – we provide comprehensive training to help you thrive in this dynamic role. Join our award-winning team where your smile and dedication will shine!
As the first point of contact for our international guests, you'll create lasting impressions while mastering check-in/out procedures, reservation management, and concierge services. Enjoy competitive pay, flexible scheduling, and clear pathways to advancement within our luxury hotel chain.
Responsibilities
- Deliver warm, professional greetings and assist guests with check-in/out processes
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest requests and resolve issues promptly using our property management system
- Process payments and maintain accurate financial documentation
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk environment at all times
Qualifications
- High school diploma or equivalent (no hospitality experience required)
- Exceptional communication and interpersonal skills
- Proficient with basic computer technology and reservation systems
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude and commitment to outstanding service
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization in the United States