Job Description
Join our award-winning team at Grand Hotel Raleigh as a Front Desk Agent and become the heart of our guest experience! We're seeking passionate hospitality professionals to deliver exceptional service with immediate availability. As the first point of contact, you'll create memorable moments for our international and local guests while showcasing Raleigh's vibrant culture. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in downtown Raleigh's premier hospitality destination.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local area recommendations and assistance
- Maintain a clean and organized front desk area
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and customer service skills
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (nights/weekends required)
- High school diploma or equivalent required