Job Description
Join our award-winning hospitality team as an immediate-hire Front Desk Agent! We're seeking energetic professionals to manage guest experiences at our premium downtown Philadelphia location. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic 24/7 environment. Perfect for night owls and early birds alike!
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera/PMS) effectively
- Uphold safety protocols and emergency response procedures
- Train new team members on front desk operations
Qualifications
- Minimum 1 year hospitality/customer service experience
- Flexible availability for rotating shifts (nights, weekends, holidays)
- Proficient in Microsoft Office and hotel management systems
- Exceptional communication and conflict resolution skills
- High school diploma or equivalent required
- Ability to stand for extended periods and lift 25 lbs
- Valid Pennsylvania driver's license (for airport runs)
- Basic first aid/CPR certification preferred