Job Description
Join our award-winning team at Austin Grand Hotel and kickstart your hospitality career! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Austin. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a chance to work in one of Texas' most vibrant cities. If you thrive in fast-paced environments and excel at creating memorable moments for travelers, apply now!
Responsibilities
- Manage seamless check-in/check-out processes while maintaining accuracy in guest records
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate room assignments and manage inventory using hotel management systems
- Process payments and handle cash transactions securely
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Act as local Austin ambassador providing recommendations and assistance
- Maintain a clean, organized lobby environment at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel property management systems (e.g., Opera, Delphi)
- Exceptional communication and multitasking abilities
- Strong problem-solving skills with a solutions-oriented mindset
- Flexible schedule availability including weekends and holidays
- Texas Food Handler certification preferred
- Ability to lift 25 lbs occasionally for luggage assistance
- Valid Texas driver's license preferred for local errands