Job Description
Join our vibrant team as a Front Desk Agent at Grand Plaza Hotel! No hospitality experience required – we provide comprehensive training to launch your career in customer service excellence. This part-time position offers flexible hours and the opportunity to work in one of San Antonio's most iconic locations. You'll be the first point of contact for our diverse guests, creating memorable experiences while developing valuable professional skills. Perfect for students, career changers, or those seeking flexible work with growth potential. Enjoy competitive pay, employee discounts, and a supportive team environment.
Responsibilities
- Provide exceptional guest service through check-in/check-out procedures
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold hotel security and safety protocols
- Assist with luggage and guest transportation needs
- Conduct daily inspections of lobby and common areas
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Reliable transportation to work location
- Availability to work evenings, weekends, and holidays
- No prior experience required – training provided