Job Description
Join our award-winning hospitality team at Grand Manhattan Hotel, where luxury meets exceptional service. We're seeking a dynamic Front Desk Agent to create memorable guest experiences in the heart of NYC. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in one of the world's most vibrant cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using PMS systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and proactive solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Multitask phone calls, emails, and in-person requests efficiently
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid New York State hospitality certification preferred
- Fluency in English; multilingual skills a plus
- Strong attention to detail and problem-solving abilities
- Professional appearance and positive attitude