Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, Oakland's premier destination for luxury and comfort. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences and drive operational excellence. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a vibrant downtown location.
As the first point of contact for our international clientele, you'll embody our brand's commitment to warmth and professionalism. Enjoy a supportive environment with flexible scheduling and recognition programs for top performers.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Manage reservations and optimize room inventory daily
- Resolve guest inquiries and complaints with empathy and urgency
- Process payments, handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain comprehensive knowledge of local attractions
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license (if required for airport runs)
- Basic knowledge of foreign languages (Spanish/Mandarin preferred)
- High school diploma or equivalent
- TOPSS certification (or willingness to obtain)