Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and deliver exceptional guest experiences in the heart of Houston! We're seeking energetic professionals to manage check-in/out processes, handle inquiries, and ensure seamless operations. This full-time position offers immediate start with competitive compensation, comprehensive benefits, and growth opportunities in luxury hospitality.
Responsibilities
- Manage guest check-in/out procedures efficiently
- Handle reservations and room assignments
- Address guest inquiries and resolve concerns
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and service excellence
- Operate hotel management systems (Opera, PMS)
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk experience preferred
- Exceptional customer service skills
- Proficiency with hotel software systems
- Strong communication and problem-solving abilities
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends
- Texas hospitality certification a plus