Job Description
Join our award-winning team at Grand Plaza Hotel Chicago as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of downtown. Immediate hire opportunity with competitive compensation and growth potential.
As the first point of contact for our international guests, you'll embody luxury hospitality while handling check-ins, reservations, and guest inquiries. Enjoy a dynamic environment with state-of-the-art amenities and a supportive team culture.
Benefits include: Health insurance, 401(k) matching, hotel discounts, and paid time off. Perfect for career-driven individuals seeking rapid advancement in the hospitality industry.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Process reservations and modifications using Opera PMS system
- Resolve guest inquiries and complaints with exceptional service
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records and billing information
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Chicago tourism attractions
- Flexible availability including nights/weekends
- Valid Illinois work permit
- Professional appearance and positive attitude