Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Jose! We're seeking energetic and customer-focused Front Desk Agents to deliver exceptional guest experiences. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a luxury hospitality environment. If you thrive in fast-paced settings and possess exceptional communication skills, apply today to become part of our dynamic hotel family!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional interpersonal and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- Fluency in English; bilingual Spanish highly preferred
- Valid CA driver's license (if required for local errands)