Job Description
Join our award-winning luxury hotel in downtown Raleigh as a Front Desk Agent! We're seeking passionate professionals to deliver exceptional guest experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. Immediate start available for qualified candidates who thrive in hospitality excellence.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Positive attitude with problem-solving mindset
- High school diploma or equivalent required