Job Description
Join our award-winning team as a Front Desk Agent at Grand Horizon Hotel! We're seeking enthusiastic individuals to create memorable guest experiences in the heart of Austin. No prior experience is needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain.
Responsibilities
- Provide exceptional customer service to hotel guests during check-in/check-out
- Manage reservations and room assignments using our proprietary PMS system
- Handle guest inquiries with professionalism and local knowledge
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with luggage and guest transportation needs
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency (we'll train on our systems)
- Positive attitude and strong work ethic
- Ability to stand for extended periods
- Flexibility to work weekends and holidays
- Valid Texas driver's license preferred
- Willingness to learn hospitality best practices