Job Description
Join our award-winning team at Grand Hospitality Group in downtown Indianapolis! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our flagship property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of Indiana's most vibrant cities.
As the first point of contact for our guests, you'll embody our commitment to luxury service while managing check-in/check-out processes, handling reservations, and resolving inquiries with professionalism. If you thrive in fast-paced environments and possess a passion for hospitality, we encourage you to apply today!
Responsibilities
- Manage seamless guest check-in/check-out procedures using property management systems
- Process reservations, modifications, and payment transactions accurately
- Address guest inquiries and resolve concerns promptly with empathy
- Coordinate with housekeeping, maintenance, and valet departments
- Uphold brand standards through attentive service and attention to detail
- Assist with billing discrepancies and special requests
- Maintain accurate records of guest interactions and feedback
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Indiana driver's license preferred
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude and professional appearance