Job Description
Join our award-winning luxury hotel in the heart of Fort Worth! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences and drive operational excellence. This immediate hire position offers rapid career advancement in a vibrant hospitality environment. Enjoy competitive pay, comprehensive benefits, and a supportive team culture focused on professional growth.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve service issues proactively
- Process reservations and room assignments using PMS systems
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate financial records and payment processing
- Implement safety protocols and emergency procedures
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in PMS software (e.g., Opera, SynXis)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license (for errands)
- Basic knowledge of Fort Worth attractions and local services
- High school diploma or equivalent required
- Spanish fluency preferred