Job Description
Join our award-winning hospitality team at the Grand Hotel Portland as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our vibrant downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of Portland's most iconic hotels.
As the first point of contact, you'll create memorable guest interactions while managing check-ins, reservations, and special requests. Our ideal candidate thrives in fast-paced environments and possesses genuine passion for hospitality excellence.
Responsibilities
- Efficiently manage guest check-ins/check-outs using property management systems
- Handle reservation inquiries and room assignments with precision
- Resolve guest concerns promptly and exceed service expectations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain organized front desk operations and documentation
Qualifications
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Professional appearance and positive attitude
- Flexible availability including nights/weekends/holidays
- Basic computer literacy and cash handling skills