Job Description
Join our award-winning team at Grand Harbor Hotel & Suites as a Guest Services Associate! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of Baltimore. No prior hotel experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and immediate start dates. Be part of a dynamic team dedicated to creating memorable stays for travelers worldwide.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Manage reservations and room assignments
- Assist with luggage and valet services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and customer service skills
- Basic computer proficiency
- Ability to work flexible shifts (nights, weekends, holidays)
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy
- Willingness to learn hospitality systems
- Valid driver's license preferred (for valet duties)