Job Description
Join our award-winning team at Grand Oaks Resort Austin, where hospitality meets excellence! We're seeking dynamic Front Desk Agents to create unforgettable guest experiences in the heart of the Live Music Capital. If you're passionate about service, thrive in fast-paced environments, and want immediate career growth, this is your moment. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Apply today and start your journey with us!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing systems with precision
- Resolve guest inquiries and complaints promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as hotel ambassador with local knowledge and insider tips
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Austin attractions and events