Job Description
Welcome to The Grand Horizon Hotel & Suites, where hospitality meets excellence. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team. If you are looking for an Immediate Hire opportunity in a vibrant location, we want to hear from you.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest feels valued from the moment they arrive. We pride ourselves on delivering exceptional guest experiences and offer a supportive environment for career growth.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly wage ($15.00 - $18.00).
- Comprehensive training and benefits package.
- Opportunities for advancement within the hospitality industry.
Don't miss this chance to kickstart your career in the heart of El Paso. Apply today!
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a smooth check-in and check-out process.
- Handle guest inquiries, complaints, and requests efficiently to ensure high levels of customer satisfaction.
- Manage room reservations and update the property management system accurately.
- Process payments and handle cash transactions with strict accuracy.
- Assist with mail, packages, and general concierge duties as needed.
- Maintain the front desk area in a clean, organized, and professional condition.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, customer service, or front desk operations preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS).
- Ability to work flexible hours, including nights, weekends, and holidays.
- Professional appearance and demeanor.
- Ability to multitask in a fast-paced environment.