Job Description
Join our award-winning hospitality team at Sunset Ridge Resort & Spa as a Weekend Front Desk Agent! We're seeking energetic professionals who excel in creating memorable guest experiences during our peak weekend operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of El Paso's premier luxury destinations. Our resort offers complimentary employee meals, resort discounts, and a vibrant team culture focused on excellence.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm, personalized service
- Manage reservations, room assignments, and billing inquiries using Opera property management system
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments and maintain accurate financial records
- Market resort amenities and local attractions to enhance guest satisfaction
- Maintain a clean, organized lobby environment at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera, Marriott, etc.)
- Strong communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Basic math and cash handling accuracy
- Bilingual English/Spanish proficiency required
- Texas Food Handler certification preferred