Job Description
Join the vibrant hospitality team at Grand Horizon Hotels in El Paso, TX! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and handle billing inquiries
- Assist with guest requests and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and documentation
- Process payments and manage cash drawer operations
- Promote hotel amenities and local attractions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced setting
- Professional appearance and positive attitude
- Customer service mindset with problem-solving abilities
- Willingness to work evenings, weekends, and holidays
- No experience required – training provided!