Job Description
Join our award-winning team at Grand Plaza Hotel in Albuquerque, NM as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. Enjoy a dynamic work environment in the heart of New Mexico's vibrant tourism scene. Full-time positions available with flexible scheduling opportunities.
Responsibilities
- Check guests in/out using hotel management systems while maintaining accuracy
- Process payments, handle cash transactions, and manage billing inquiries
- Resolve guest complaints with professionalism and discretion
- Coordinate housekeeping and maintenance requests
- Provide local area recommendations and assistance
- Manage reservations and room assignments
- Maintain secure guest information and confidential records
Qualifications
- Previous hotel front desk or customer service experience preferred
- Proficiency with reservation software (Opera, Fidelio, etc.)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic mathematical aptitude for financial transactions
- Flexible availability including weekends and holidays
- Valid driver's license (for airport runs)