Job Description
Join our award-winning hospitality team as a Front Desk Agent at the heart of San Antonio's vibrant downtown! We're seeking energetic professionals to deliver exceptional guest experiences at our premier riverfront property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic environment where your passion for service shines.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using hospitality best practices
- Operate property management systems (Opera, Fidelio) accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with area recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license with clean driving record
- Basic foreign language skills (Spanish preferred)
- Ability to stand for extended periods and lift 25 lbs