Job Description
Join our award-winning team at the Grand Plaza Hotel in Sacramento, CA! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a luxurious downtown setting. Perfect for hospitality professionals passionate about delivering exceptional service.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modify bookings using Opera PMS system
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license (if required for duties)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Sacramento attractions and transportation
- High school diploma or equivalent required