Job Description
We are seeking a highly motivated and professional Front Desk Agent to join the award-winning team at our flagship hotel in Long Beach. As a leader in the hospitality sector, we pride ourselves on delivering world-class guest experiences. We are currently looking for individuals ready to start immediately.
If you possess a warm personality, exceptional communication skills, and a passion for exceeding guest expectations, this is the perfect opportunity for you. Join a company that invests in its people and offers a pathway to career advancement.
Responsibilities
- Greet and welcome guests with a warm smile, ensuring a seamless check-in and check-out process.
- Manage hotel reservations, room assignments, and guest inquiries efficiently using the property management system.
- Handle guest complaints and requests with empathy and professionalism to ensure high satisfaction scores.
- Act as the primary point of contact for phone inquiries and lobby traffic.
- Assist in the coordination of concierge services and provide local recommendations to guests.
- Maintain a high standard of cleanliness and organization in the front desk area and lobby.
Qualifications
- High school diploma or equivalent; previous hospitality experience is preferred but not required.
- Strong verbal communication skills and a friendly, welcoming demeanor.
- Ability to stand for extended periods and work in a fast-paced environment.
- Basic computer proficiency and familiarity with PMS software is a plus.
- Flexibility to work various shifts, including weekends and holidays.
- Bilingual (English/Spanish) is a significant advantage.