Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel & Suites in vibrant Kansas City! We're seeking energetic, customer-focused professionals to deliver exceptional hospitality experiences. As the first point of contact, you'll create memorable moments while managing reservations, check-ins/outs, and resolving guest inquiries with a smile. Enjoy flexible scheduling, competitive pay, and opportunities for growth in the heart of the Midwest's hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local recommendations
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in reservation management software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of local attractions and amenities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required