Job Description
Join the Premier Hospitality Team in Long Beach, Georgia!
The Grand Ocean Resort & Spa is seeking a charismatic and detail-oriented Front Desk Agent to be the face of our establishment. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to hear from you. This is an Immediate Hire opportunity with competitive compensation and great benefits.
Why Join Us?
- Immediate start available.
- Competitive hourly wage ($15 - $18/hr).
- Health, dental, and vision insurance.
- Employee discount on dining and amenities.
Your Mission:
As a Front Desk Agent, you will serve as the primary point of contact for our guests, ensuring their stay is seamless and enjoyable from check-in to check-out.
Responsibilities
- Guest Relations: Greet all guests warmly and professionally, ensuring a welcoming atmosphere upon arrival.
- Operations Management: Oversee front desk operations, including check-in, check-out, and reservation management efficiently.
- Communication: Handle incoming calls and emails with poise, directing inquiries to the appropriate departments.
- Problem Solving: Address guest complaints or concerns immediately and escalate complex issues to the manager.
- Administrative Tasks: Maintain accurate guest records, process payments, and manage the lobby area to ensure high standards of cleanliness.
Qualifications
- Experience: Previous experience in hospitality, hotel, or customer service is preferred but not required for immediate hires.
- Education: High school diploma or GED equivalent required.
- Skills: Excellent verbal communication and interpersonal skills.
- Technical Proficiency: Comfortable using computer systems, POS software, and property management systems.
- Appearance: Professional appearance and demeanor at all times.