Job Description
Are you a hospitality professional ready to make an immediate impact? Ocean Drive Hospitality Group is seeking energetic and detail-oriented Front Desk Agents to join our award-winning team in the heart of Miami.
We are looking for individuals who thrive in a fast-paced environment and are committed to delivering exceptional guest experiences. If you are ready to start a rewarding career with competitive pay and a vibrant culture, we want to hear from you.
Why You'll Love Working Here:
- Immediate Start Date: Don't wait—join our team as soon as this week.
- Competitive Compensation: Earn $18-$24/hour based on experience.
- Perks & Benefits: Employee dining discounts, health insurance options, and paid time off.
- Modern Environment: Work in a luxury setting with state-of-the-art technology.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and registration processes efficiently.
- Greet all guests warmly upon arrival, ensuring a welcoming and professional atmosphere.
- Answer incoming phone calls and emails promptly, providing accurate information regarding hotel services.
- Process payments accurately and reconcile daily financial reports.
- Handle guest inquiries, complaints, and requests with patience and problem-solving skills.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Qualifications
- High school diploma or GED required; hospitality degree preferred.
- Minimum of 1 year of experience in a front desk or customer service role is preferred.
- Fluency in English and Spanish is highly desirable for the Miami market.
- Strong computer skills and proficiency with Property Management Systems (PMS).
- Excellent verbal communication and interpersonal abilities.
- Ability to work flexible shifts, including nights, weekends, and holidays.